Stress may be part and parcel of modern living, but for some people – especially those whose job brings them face-to-face with the public – it can form a disproportionate part of the working day. Surprisingly, those whose mission it is to help members of the public – the staff in advice centres for example – are often the ones suffering the highest levels of abuse.

The effects of daily, personal abuse and bullying can be profound. Absenteeism is a symptom, depression is often a result.

Our advice can help your managers recognise the early signs of excessive stress and nip it in the bud, before it becomes an insurmountable problem. We also show managers how to deal with issues speedily and professionally, and how prompt action helps keep staff who are coping at the sharp end, on side.