DISPUTE / GRIEVANCE MANAGEMENT

An unmanageable dispute is a worst-case scenario. Yet, in most instances, grievances can be alleviated before they become real problems. We have a ‘nip it in the bud’ philosophy that saves both employers and employees a lot of distress and expensive disruption. Managed properly, disputes can be contained and their effect on general staff morale can be minimised.

We advise on how to use regular appraisals to recognise early signs of resentment. We can train your managers on the use of parameters like attendance and performance to determine the underlying issues and recognise growing behavioural patterns. We can also show managers how ‘singing from the same song sheet’ and developing consistent processes will help them dissolve problems before stronger action becomes necessary.

A problem dissolved is a dispute solved!

Ward Williams HR Limited